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Improve customer experience and operations using financial services solutions
August 25, 2021
5:00 PM
-
5:35 PM
UTC
The financial services industry is changing—an estimated $68 trillion in wealth transferring from baby boomers to millennials.¹ This means financial service providers will have to deliver the speed, ease-of-use and sophistication that millennials have come to expect. In fact, half of all millennials are willing to switch to a competing institution if it offers a better digital experience.²

Join Erika and Tim as they discuss how these trends will impact financial services in 2021 and beyond. In this webinar, we will dive into how companies use location insights to increase Net Promoter Score (NPS), decrease fraudulent transactions and reduce customer support calls. This session will include:

  • New consumer behaviors (and how to adapt to them)
  • How to leverage location to improve customer experience and operations
  • How leading financial services companies have successfully used location intelligence to make their services more helpful, secure, and efficient


Sources:

Erika Yamasaki

Financial Services Product Manager

Google Maps Platform

Tim Garcia

Financial Services Sales Lead

Google Maps Platform

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